Refund Policy

Last Updated: June 15, 2024

At SmartTrupee, we strive to provide high-quality educational content and services to our customers. This Refund Policy outlines the terms and conditions for refunds and cancellations related to our courses, subscriptions, and services. By purchasing or subscribing to our Services, you agree to the terms of this Refund Policy.

1. Subscription Cancellations

1.1 Cancellation Process

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

• You will continue to have access to the subscribed content until the end of your current billing cycle.
• Your subscription will not automatically renew for the next billing period.
• We do not provide partial refunds for unused portions of the current billing period when you cancel a subscription.

1.2 Automatic Renewals

All subscriptions automatically renew until canceled. To avoid charges for the next billing cycle, please cancel your subscription at least 24 hours before the end of the current billing period.

2. Refund Eligibility

2.1 Course Purchases

For individual course purchases (non-subscription), we offer the following refund options:

2.2 Subscription Services

For subscription-based services, we offer the following refund options:

2.3 Bulk Purchases and Institutional Subscriptions

For bulk purchases or institutional subscriptions, refund terms are specified in the contract or agreement established at the time of purchase. Please refer to your specific agreement or contact our institutional support team for details.

2.4 Special Circumstances

We understand that exceptional situations may arise. We will consider refund requests outside our standard policy in the following circumstances:

• Technical issues that persistently prevent access to our content, which our technical team cannot resolve within a reasonable timeframe
• Significant discrepancy between the course description and the actual content
• Medical emergencies (with documentation)
• Other extenuating circumstances, evaluated on a case-by-case basis

3. Non-Refundable Items

The following purchases are non-refundable:

• Examination fees
• Certification processing fees
• Digital downloads that have been accessed or downloaded
• Personalized tutoring sessions that have been scheduled or completed
• Custom course development services
• Services where the delivery has begun with your knowledge and consent

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Log in to your SmartTrupee account
2. Navigate to the "Billing & Payments" section
3. Select the purchase or subscription for which you want a refund
4. Click on "Request Refund" and complete the form, providing the reason for your request
5. Alternatively, contact our customer support team at support@smarttrupee.pk with your request

4.2 Required Information

When requesting a refund, please include the following information:

• Your full name and email address associated with your account
• Order or transaction ID
• Name of the course or subscription
• Date of purchase
• Reason for requesting a refund
• Any relevant supporting documentation (for special circumstance requests)

4.3 Processing Time

We will process refund requests within 7-10 business days of receiving a complete request. If approved, the refund will be issued to the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5. Free Trial Periods

For subscriptions that offer a free trial period:

• You will not be charged during the free trial period
• To avoid charges, you must cancel before the free trial period ends
• Once the free trial period ends, your subscription will automatically convert to a paid subscription, and you will be charged according to the subscription plan you selected
• We may require payment information to start a free trial, but you will not be charged until the trial period expires

6. Currency and Processing Fees

All refunds will be processed in the same currency as the original payment. Please note that:

• We do not refund any currency exchange rate differences that may occur between the purchase and refund dates
• Transaction processing fees or payment gateway charges may be deducted from the refund amount
• Bank transfer fees for international refunds, if applicable, will be deducted from the refund amount

7. Abuse Prevention

SmartTrupee reserves the right to restrict or refuse refunds to users who abuse our refund policy, including but not limited to:

• Users who repeatedly purchase and request refunds for the same or similar courses
• Users who download or copy course materials and then request refunds
• Any pattern of behavior suggesting intentional abuse of our refund policy

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. Your continued use of our Services following the posting of changes constitutes your acceptance of those changes.

9. Contact Information